Privacy policy

This Privacy Policy, in accordance with Law 3/2018, of 5 December, and European Regulation 2016/679, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, outlines our information practices and the different options regarding the collection and use of your personal information.

ULatest update 19/04/2023

Who is responsible for the processing of your data?

The party responsible for processing your personal data (the data controller)  is Ziacom Medical S.L., with Tax ID (CIF) number B84115195 and registered address at Calle Búhos, 2 Pinto, Madrid (Spain). ((Spagna)). 

For the purposes of our Privacy Policy, our contact email address is : info@ziacom.com

What kind of personal data do we hold about you?

The information we collect will be related to the requested product or service: for example, your name and contact details, the nature of the requested product or service and other related information, so that we can respond to you.  

The types of personal information we collect are as follows:

Information provided by the user: :we collect all of the information provided by our users. Examples of the types provided are as follows:  

• From searching for products or services on our platform. . 
• When placing an order.
• When creating or modifying your user profile.
• When completing questionnaires.
• Other similar cases. . 

When you are performing these actions, you may have to provide us with personal details, such as your name, address, telephone number, payment information, location, IP address, corporate information and employment information.

Automatic information: : information on your use of our services is automatically gathered and analysed through cookies and other tools to improve our services.

Information from other sources: such as information from couriers about the deliveries performed, which help us to keep the information updated and to improve our delivery services.

Occasionally, Ziacor CAD-CAM may invite you to participate in a survey or vote, for example, to give your opinion on content, services or products.

If you are a candidate in job selection processes, we have your CV, information relating to your personal interviews and, where appropriate, the information required for your hiring and the management of the employment relationship.

With regard to any information we gather through our websites, Ziacor CAD-CAM will be the data controller.

Why do we process your personal data?

At Ziacor CAD-CAM, we process the information provided to us by data subjects for one or more of the following purposes:

• Management of browsing on the website.
• Management, where applicable, of user registration and identification as a registered user.
• Compliance with the contractual or commercial relationship in force.
• Purchases and deliveries of products and services.
• Recommendations and customisation
• Prevention of fraud and credit risks
• Management of the Customer Care service.
• Informative communications about products, news, events, activities, etc. related to the company itself and to the sector.
• Notifications about fairs and congresses.
• Invitations to events and information and training days.
• Promotion of our products and commercial offers.
• Performance of statistical studies and profile management.
• Evaluation and satisfaction surveys and questionnaires about our products.
• Any other purpose indicated in the conditions of data collection forms.
• Compliance with the obligations imposed by law and the applicable regulations.

When the data are processed for commercial purposes, this will include information, training or product promotion activities directed at dental professionals with the aim of improving our product and service offer; in this case, your express consent will be required.

You can also request our products on our e-commerce platform. To do this you will have to register on it and add billing and payment information.

Information activities may include newsletter subscription, attendance at information events and others. In the case of training activities, they may include attendance at training events related to new products that are of interest to the professional group, whether performed in person, virtually or through any other medium. With regard to product promotions, they may vary according to the specific nature of the product in the form of discounts for particular products, purchase volume, new products, opportunities, etc.

Likewise, for candidates for jobs at Ziacor CAD-CAM, the purpose will be the selection of staff. This purpose includes the collection of the CV, its evaluation, the management of interviews and, where appropriate, the formalisation of the employment relationship.

For how long will we retain your data?

The personal data provided will be retained for a period that does not exceed the time necessary for the purposes for which they were collected. Therefore, in the context of our professional relationships, your data will be retained for the duration of our contractual relationship and/or until we are asked to remove you from the service at any time if you no longer wish to participate in it.

In the event that you have chosen to unsubscribe, please use our contact link on the Ziacor CAD-CAM website or send an email to info@ziacom.es. Please note that if you have already requested products or services at the time you decide to withdraw your consent, it may take a short time for us to update your preferences and ensure that we honour your request.

If you have subscribed to any of our commercial campaigns, you can unsubscribe at any time by using the UNSUBSCRIBE link that will be included in each commercial communication. You may also object to the receipt of commercial communications by unsubscribing at the email info@ziacom.com. Your request will be processed within approximately 72 hours, so you may receive further commercial communications during this time.

In the case of CVs we have received, we will retain them indefinitely, unless otherwise instructed by the data subject, so that we can use them if we need candidates.

When necessary, in order to comply with legal obligations, we may have to retain your data for a period of time exceeding the end of the purpose for which they were provided. In such cases, the data will be blocked until they can be deleted completely.

What is the legal ground for processing your data?

The legal ground for processing your data is the execution of the contract or commercial agreement that has been signed between the parties. Without prejudice to the fact that the legal ground for sending product updates, news on developments in the sector, invitations to events and conferences and notifications about fairs and congresses is based on specific consent, which you have provided us with at the time of collecting your data, under no circumstances does the withdrawal of this consent affect the execution of the agreement between the parties.

In order to carry out the commercial purposes indicated above, we will always request your free and unequivocal consent, whether the campaigns are for information, training, product promotion or other purposes.

The legal ground for the personal data processing in selection processes will be based on the candidate’s own free and unequivocal consent that they provide us with when they send their CV.

Who are the recipients of your personal data?

The assignments of your personal data are limited to the purposes of the business relationships with Ziacor CAD-CAM. In cases of data assignments by us, data processor agreements are established with the third parties external to Ziacor CAD-CAM involved in these tasks and these third parties undertake to respect the privacy of your data, as well as to protect them by following the technical, organisational and security measures established by Ziacor CAD-CAM.

Among these service providers are advisers, consultants, auditors, computer maintenance providers and hosting and email providers, as well as group companies.

Your personal data may also be assigned as a result of legal obligations.

What are your rights with regard to the personal data provided?

At Ziacor CAD-CAM, we will provide confirmation at any time of whether or not your personal data are being processed. To do this, we adopt reasonable measures to ensure that your personal data are accurate and up to date for the purpose for which they were collected. We encourage you to contact us to update or rectify your information if it changes or if you believe that any of the information we have collected about you is incorrect.

Everyone has a right to access their personal data, to the portability of their data and to demand their erasure when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

Data subjects can object to the processing of their data at any time for reasons related to their particular situation. Ziacor CAD-CAM will stop processing the data, unless there are compelling legitimate reasons to keep doing so or to defend against possible claims.

You can exercise your rights or revoke your consent by contacting us:

• By email: info@ziacom.com
• Postal address: Calle Búhos, 2 28320 Pinto, Madrid (Spain)

Any request by post or email must be signed and accompanied by signed proof of identity and specifying the address at which you wish to receive the response. A response will be sent to you within one to three months after receiving your request.

Finally, we inform you that if we do not respond to any of your requests within the deadline or you do not agree with our response, you can contact the Spanish Data Protection Agency to request that your rights be protected.

Protection of your information

In accordance with applicable laws and requirements, Ziacor CAD-CAM implements physical, electronic and administrative protections to safeguard your personal information from possible loss, misuse, alteration, theft, unauthorised access or unauthorised disclosure. We regularly evaluate these protections to minimise the risks posed by newly emerging threats as soon as we become aware of their existence. However, as with all websites, unfortunately we are not able to 100% guarantee the security of the data we collect through our public websites.

If you provide us with any confidential personal information through our website, such as your credit card details (for billing purposes), please ensure that you are doing so from a computer with up-to-date anti-virus software, to minimise the risk of your information being accessed before it reaches us. For credit card payments made in connection with this site, you will be linked to another site that has been verified to comply with a series of specific security requirements for the collection and processing of credit card data, as indicated by the Payment Card Industry (organisation of leading global credit card companies).

Our commitment to children’s privacy

The Ziacom Medical S.L. website is under no circumstance intended for children aged under 13. Any personal information that is inadvertently collected from a minor will be deleted immediately. This does not affect medical information about children that may be provided by healthcare professionals in connection with a request for information about a product or service. Users aged under 18 must send the personal information of their legal representatives (for example, their parents), who we will contact to confirm that the use of the website by the minor is taking place with an adult’s consent.

Changes to this Privacy Policy

As we provide other services and as laws and regulations evolve, it may be necessary to review or update this Privacy Policy. We recommend that you read this Policy from time to time, which is available on our website www.ziacom.com to stay up to date with any changes. Bear in mind that the use of personal information is in accordance with the privacy policy in effect at the time the information was collected.

Links to other websites

Our website may contain links to other websites whose ownership or management does not correspond to Ziacor CAD-CAM. You should carefully review the privacy policies and practices of these other websites, as we have no control or responsibility over the practices or policies of third-party websites that are not ours.

Cookies and other web tracking tools

Like many websites, our site uses cookies to improve the service we offer. A cookie is a small text file that is sent by a website to your browser and stored on your computer’s hard drive. The information collected by cookies allows us to know whether you have visited the website previously and helps you avoid having to re-enter your information each time you visit. In order for cookies to work you have to give your consent when entering our website, except for cookies necessary for the functioning of the website. It is also possible to set your browser to reject all cookies from this and any other website you visit. This gives you more control over the acceptance of cookies on your computer, but some areas of the website may not function properly or may function more slowly if you choose to reject cookies. For more information, you can consult our cookies policyon this website.

Use and exchange of information collected

Ziacor CAD-CAM reserves the right to share your information with its affiliates, subsidiaries and other related companies, as well as with third parties that collaborate with us in the provision of products or services that you request or in improving our advertising or administration. This includes companies that provide us with analytics about the use of our website so that we can evaluate this use and continue to improve our web content.

In the event that your data are transferred outside of the country in which you live, for example to Ziacor CAD-CAM companies in other countries, there are different regulations applicable to the use and protection of your data. Ziacor CAD-CAM has put in place all the necessary measures to guarantee that your data is duly protected, regardless of the country. This includes obtaining written guarantees from any third party granted access to your data with the aim of requiring them to adopt the relevant standards to guarantee a level of protection of your data that is equivalent to that adopted by Ziacor CAD-CAM.

Ziacor CAD-CAM does not share or sell the personal information you provide to us through our website for any independent use by a third party.

Occasionally, we will provide aggregate statistics about customers, sales, online traffic patterns and related information to trusted third parties to help us improve our business and services; however, such statistical data do not include any personally identifiable information.

In the event that we sell, assign or transfer all or part of the business of Ziacor CAD-CAM, we may also transfer your personal information to the buyer. However, the buyer, successor or recipient of that transfer will be required to protect your personal information in a manner that is consistent with the requirements of this Privacy Policy.

International data transfers

In the event that your data are transferred to countries outside the European Economic Area or that are not associated with the European Union in terms of complying with privacy in a manner similar to that of European regulations, for example, to Ziacor CAD-CAM companies in other countries, there are different regulations applicable to the use and protection of your data.

Ziacor CAD-CAM has put in place all the necessary measures to guarantee that your data is duly protected, regardless of the country in which they are processed. This includes obtaining written guarantees from any third party granted access to your data with the aim of requiring them to adopt the relevant standards to guarantee a level of protection of your data that is equivalent to that adopted by Ziacor CAD-CAM.